1. DELIVERY
   • Goods will only be delivered once payment has been confirmed by the Company where after the Goods will be delivered as follows:
     • to the Customer by courier services;
     • to the Customer’s specified physical delivery address as stated on the online order form;
     • on any day from Mondays to Fridays, between 08:00 and 17:00;
     • If the Customer does not properly accept delivery, the Goods will be deemed to have been delivered and risk in the Goods will pass to the Customer (including for loss or damage caused by the Company's negligence);
     • Any complaint of short delivery or defects discoverable on reasonable inspection must be notified to the Company within 7 days of receipt of the Goods and confirmed in writing at that time by the Customer to the Company;
     • The Company shall give credit for any defective Goods provided that clause 1.5 has been complied with and that the defective Goods have been returned to the Company, accurately identified and packaged appropriately. The Company's liability for non-delivery of Goods shall be limited to issuing a credit note at the appropriate rate within a reasonable time;
     • Any dates specified by the Company for delivery of the Goods are intended to be an estimate and time for delivery shall not be of the essence;
     • A delivery fee may be charged by the Company;
     • No deliveries will be made on weekends and public holidays. The Company will use its best endeavors to effect deliveries within the above stated time. Whilst the Company will endeavor to ensure that Goods are delivered timeously, it shall not be responsible for any delays in the delivery of such Goods, and the Customer will not be entitled to refuse acceptance of such late deliveries;
     • Upon delivery of the Goods, the Customer or any other person to be found at the specified delivery address will sign the official delivery note or the delivery note of any authorised independent carrier which signature will constitute delivery of the Goods purchased;
     • For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than the Customer who receives the products at the delivery address is presumed to be authorised to accept delivery the Customer’s behalf; and
     • Should no one be in attendance at the time of delivery, the driver of the courier service will return the products to our warehouse and leave a notice at the delivery address to this effect. The delivery service will attempt to contact the Customer in order to arrange for an alternative delivery time. The Company reserves the right to charge an additional delivery fee should it be required in the circumstances.
     • Any responsibility of Nutricon is passed onto the customer/use upon delivery to the address provided and Nutricon is not responsible for any loss or unauthorised use of the products(s) once delivery has taken place.
     • Orders placed after 14:00 on Working Days will be shipped the following day.
     • Orders are only shipped during Weekdays and Working Days.
     • Orders placed after Friday 14:00 will be shipped Monday morning (Should that Monday not fall on a Public Holiday).